The pandemic has certainly changed everyone’s expectation on how the subject of healthcare should be addressed. On one hand, it has created an entirely new class of pressure on all current systems from small physician collectives to large hospital groups and everything in between. On the other hand, it has opened the door to new technologies that facilitate contactless healthcare and it seems that clinicians and patients alike are really embracing this new paradigm.
What Is Contactless Healthcare?
It should be no surprise that billions of dollars in investments have been made in the administration of healthcare IT (EMR, ERP, CRM…) in just the last few years. However, both the patient and provider experiences are becoming more and more hindered by fragmented point solutions and unfortunately, none of this has yielded an impact on the delivery of care and patient care still looks the same as it did in 1980.
Enter the new age of Contactless Healthcare. Put simply, Contactless Healthcare is actually just what it sounds like, specifically a patient care journey that doesn’t involve the clinician to physically be in contact with the patient. A Healthcare Tech Outlook article titled “How Technology is Reshaping Healthcare” describes this as:
“For a long time, healthcare officials have wanted to deliver healthcare services to patients at their home location so that they can heal better and avoid unnecessary hospital visits. Today, technology has made it possible to provide automated reminders, suggestions, basic medications, instructions, and make appointments through the digital platform. Moreover, technology also aids the professionals to get insights into crucial data, identify and analyze the risk-prone population, and arrange for digital campaigns.”
The Conversation further validates this in an article titled “Coronavirus has forced us to embrace digital healthcare – it could transform how we look after patients” where they reported:
“Around the world, barriers to providing healthcare remotely – known as ‘telemedicine’ – have come down overnight. COVID-19 has moved us from a cautious debate about whether to use telemedicine to an immediate need to revolutionize practice.”
It would be good to expand this discussion to a more comprehensive one on Digital Medicine as telemedicine is just a subset of the bigger need for a contactless patient care journey.
Patients Embrace Digital Medicine
It should be no surprise that anytime a patient can avoid a hospital or doctor’s office visit would be something they prefer, so the premise of Contactless Healthcare has a strong beginning. The American Journal of Managed Care reported:
“Telemedicine visits have been used to provide healthcare access to more remote populations. In a busy health system, telehealth visits were incorporated for established patients to allow patient—clinician interaction in a new, more convenient mode. In the first full year of patient visits in this new mode, we found that:
- Patients rated these visits highly and the majority would recommend them to family and friends.
- Using standard measures of patient experience, most patients and clinicians perceived no loss of communication in virtual video visits compared with office visits, although clinicians were somewhat more likely to see loss of personal connection as a problem.
- Patients perceived considerable added convenience, saved travel time, and expressed willingness to pay co-payments for this visit option.
- Virtual visits are an important and useful option in clinical care.”
Now that you see how Contactless Healthcare can benefit transform your patient care journey into one that is more efficient, it is time to evaluate which Digital Medicine platform make sthe best sense for your practice.
Changing The Way Care Is delivered
Contactless Healthcare is increasing becoming a need to have for every physician group and hospital in order to stay competitive and meet the ever-growing needs of your patients. Now, the ability to effectively deliver on the promise of Digital Medicine and have ambulatory patients actually be excited to not only download and activating an app, but actively using it to improve their personal care journey is not as hard as you may believe.
Noteworth’s comprehensive care delivery system allows integration and optimization with your EMR, and it can replace multiple remote offerings under one platform, reducing the need for multiple reporting overlaps. On top of which, it allows for a “walking diagnosis” and tracking of symptoms with Patient Reported Outcomes and Adherence to Care Plan, including Medication Management and RPM which allows for proactive care. Noteworth enriches the ambulatory patient experience and allows clinicians to practice at the top of their licenses by easily and effectively producing and managing the data that confirms superior clinical outcomes, reducing cost of care and improving patient safety and satisfaction.
Bottomline is that when your patient feels like they are actively involved in their own care with a feedback loop (and not just something else to do), you set an entirely new bar for Contactless Healthcare delivery by creating an empowerment model for the patient. Now is the time to see for yourself how you can provide unrivaled confirmation of superior clinical outcomes, reduce cost of care and improve patient safety and satisfaction by enriching the patient experience and allowing clinicians to practice at the top of their licenses or better yet, request a demo today.