Healthcare Delivery Technology Gap

Posted by Noteworth on Aug 24, 2020 7:45:00 AM

All too often we are faced with a crisis of expectation when it comes to how fast and how effective digital automation can have an impact on an industry. The reality of existing technology innovations, resource availability, and government regulations usually falls well short of the desire and promise of an ideal state. This is especially true when it comes to the state of healthcare today.

Healthcare delivery goes digital

Healthcare started the drive to digitization purely for back office operations. Literally, billions of dollars of investments have been made in the administration of healthcare IT with tools like EMR, ERP and CRM but is only recently that front office operations are being automated. Currently six areas have seen some level of automation:


  • Condition management – including diabetes, hypertension, COPD, CHF, etc. as well as digital medication management. This also includes transplants and getting ready for surgery and the interaction afterwards.
  • Remote patient monitoring – which connects medical devices in order to collect telemetry data and driving actions from them. NOTE: some of these offer reimbursement incentives as well.
  • Home Health – enabling home caregivers to extend care into the home through technology.
  • Behavioral Health – including metal health: anxiety, depression, ADHD, etc. This also includes social behaviors such as smoking cessation, weight loss, drug and alcohol dependency.
  • Telemedicine and Care Coordination – replicating as much of the physical appointment as possible via video communications. Having the interaction that the patient is used to for some level of forms gathering and data collection for pre/post information collection and follow-up.
  • Patient Engagement – includes a broad subset of things that all revolve around how to engage patients who are otherwise healthy. This also includs a content management system, reminders for flu shot vaccines or other services in their community or that can be offered by the physician.


As you can imagine, the increase in technology for these aspects of care has come with a price as well. Not only in budget that could be used for other resources, but the amount of effort required to connect the silos.


the digital healthcare technology gap

While new technologies are being introduced daily to automate aspects of healthcare, a new problem is emerging; specifically, how to make all of these point solutions actually work towards one goal, that being the health of the patient. A HealthManagment.org article titled “Does Technology Gap Cause Medical Errors?” describes the extent of the problem:


“Various systems and equipment are typically purchased from different manufacturers. Each comes with its own proprietary operating system and its own interface technologies. Moreover, hospitals often must invest in separate systems to pull together all these disparate pieces of technology to feed data from bedside devices to EHR systems, data warehouses, and other applications that aid in clinical decision-making, research and analytics. Many bedside devices, especially older ones, do not even connect to computers and require manual reading and data entry.”


The article goes on to report that medical errors are the third leading cause of death in the US:


“The BMJ recently reported that medical error is the third leading cause of death in the United States, after heart disease and cancer and as such, medical errors should be a top priority for research and resources (Makary and Daniel 2016). However, accurate, transparent information about errors is not captured on death certificates which are the documents the Center for Disease Control and Prevention (CDC) uses for ranking causes of death and setting health priorities. Death certificates depend on International Classification of Diseases (ICD) codes for cause of death, but causes such as human and EHR errors are not recorded on them.”


Bottomline you need a new digital medicine approach to the problem that bridges the technology silos while still maintaining a personalized experience.


its like house calls but better

There was a time when the doctor went to the patient and provided a one stop shop for personalized healthcare. You probably don’t remember that time when house calls were the norm and provided an unparalleled level of personalized service. Unfortunately, the increase in demand has exceed the supply of medical professionals, so house calls have all but disappeared. The new technologies are starting to bring back a level of personalized attention, but it is paramount to unify all current digital healthcare silos to ultimately succeed with the vision of true digital healthcare that is functional, approachable, usable and deliver consistent results for both the doctor and the patient.


Noteworth modernizes digital medicine delivery operations. Our innovative cloud-based, HIPAA compliant, platform provides unprecedented healthcare data collection, assessment and proactive intervention for remote patient monitoring, condition management, home health, behavioral health, telemedicine and care coordination as well as patient engagement. Noteworth enriches the ambulatory patient experience and allows clinicians to practice at the top of their licenses by easily and effectively producing and managing the data that confirms superior clinical outcomes, reducing cost of care and improving patient safety and satisfaction.


By bridging the digital healthcare technology gaps, Noteworth delivers on the promise of digital healthcare… specifically making it like the house calls of the past, only better.  Now is the time to see for yourself how you can provide unrivaled confirmation of superior clinical outcomes, reduce cost of care and improve patient safety and satisfaction by enriching the patient experience and allowing clinicians to practice at the top of their licenses or better yet, request a demo today.

Topics: digital healthcare, healthcare delivery, EMR