The Ideal Patient Care Journey

Posted by Noteworth on Nov 2, 2020 8:15:00 AM

Unless a person has Münchausen syndrome they will probably feel like the majority of the population who dread going to the doctor. Right or wrong, they may believe that a doctor or hospital visit means some form of pain or potentially bad news combined with long waits and more often than not, a rather unpleasant experience.  These beliefs are directly related to perceptions of the patient care journey based on their previous experience. The good news is that can all change thanks to advances in Digital Medicine.

Who Is Involved In the Patient Care Journey

Fundamentally the patient care journey is “A formal term for the sequence of care events which a patient follows from the point of entry into the system triggered by illness until the patient is discharged from hospital to his or her home, care home, hospice or due to death.”

Along this journey are three specific audiences that have a stake in the journey as well as the results:

  • Administrators: Ultimately interested in tech enabled care and providing confirmation of clinical outcomes while reducting the cost of care and improving patient safety and satisfaction.
  • Doctors: Ultimately interested in extending impact beyond the clinic and collaborating with patients anywhere they are, ideally while learning about their patients in real time and driving interventions that matter in a timely fashion.
  • Patients: Ultimately interested in feeling like they are actively involved in their own care with a feedback loop (and not just something else to do) while reducing the need to physically go into an office or hospital or dealing with redundant paperwork.

As you can imagine, these groups have in some cases radically opposing requirements for their desires on the patient care journey. So, that begs the question what is an ideal patient care journey, and can it be realized with the technology and regulation requirements available today?

The Ideal Care Journey

It turns out that the US National Library of Medicine National Institute of Health published a paper in the Journal of Medicine and Life titled “Creating the ideal patient experience” that came to the follow conclusion:

“the most important thing is to bring silence to our work in patient experience, while striving to achieve in caring for one another. Starting from this profound humanist message, the author added a “to do list” (inspired by the challenging competitive business environment) for healthcare providers, such as: put people (patients and employees) at the center of everything the healthcare provider does; create healthcare business objectives to be achieved within a specific time frame and with specific resources; examine healthcare provider’s employee experience in parallel with the patient experience; optimize patient experience programs to strive for enhanced levels of patient brand passion, bonding, and advocacy as well as employee ambassadorship; sustain patient experience initiatives by leadership discipline and consistency; build a PX framework, including a patient decision journey map.”

Put more simply, the idealized patient care journey is one that bridges all of the healthcare data silos while giving visibility to appropriate parties specific portions of that journey in such a way that it ensures patient privacy and safety while achieving healthcare business objectives.

The brings us to the need for Digital Medicine and the value automation brings to redefining the patient care journey.

Bridging The Care Journey Gap

A healthy patient care journey begins with healthy data and the only way to ensure that is to bridge the silos of technology now infiltrating healthcare with a Digital Medicine platform. Ambulatory patients have particular requirements and allowing them to be collaborative in their well journey will ensure their safety and satisfaction while allowing clinicians to do what they do best, practice medicine.

Noteworth’s comprehensive care delivery system allows integration and optimization with your EMR, and it can replace multiple remote offerings under one platform, reducing the need for multiple reporting overlaps. On top of which, it allows for a “walking diagnosis” and tracking of symptoms with Patient Reported Outcomes and Adherence to Care Plan, including Medication Management and RPM which allows for proactive care. Noteworth enriches the ambulatory patient experience and allows clinicians to practice at the top of their licenses by easily and effectively producing and managing the data that confirms superior clinical outcomes, reducing cost of care and improving patient safety and satisfaction.

Bottomline is that when the patient feels like they are actively involved in their own care with a feedback loop (and not just something else to do), you set an entirely new bar for healthcare delivery by creating an empowerment model for the patient.  Now is the time to see for yourself how you can provide unrivaled confirmation of superior clinical outcomes, reduce cost of care and improve patient safety and satisfaction by enriching the patient experience and allowing clinicians to practice at the top of their licenses or better yet, request a demo today.

Topics: digital medicine, Walking Diagnosis, patient care journey