Anyone old enough to remember the original Star Trek saw the potential for what technology could eventually do for healthcare the first time the tricorder was used by Dr. McCoy to assess and treat a wounded person. With the dawn of the technology age, the promise of digital healthcare grew but the timing of the reality of that digital healthcare promise is still slow in coming.
Automating Healthcare Administration
Enterprise Resource Planning (ERP) and Customer Response Management (CRM) software are some of the first automations to be introduced to spark the beginning of digital healthcare. This was followed by calendaring and appointment scheduling solutions and ultimately the introduction of Electronic Health Records (EHR) solutions to more directly address the unique requirements of the healthcare market. According to HealthIT.gov:
“An electronic health record (EHR) is a digital version of a patient’s paper chart. EHRs are real-time, patient-centered records that make information available instantly and securely to authorized users. While an EHR does contain the medical and treatment histories of patients, an EHR system is built to go beyond standard clinical data collected in a provider’s office and can be inclusive of a broader view of a patient’s care. EHRs are a vital part of health IT and can:
- Contain a patient’s medical history, diagnoses, medications, treatment plans, immunization dates, allergies, radiology images, and laboratory and test results
- Allow access to evidence-based tools that providers can use to make decisions about a patient’s care
- Automate and streamline provider workflow
One of the key features of an EHR is that health information can be created and managed by authorized providers in a digital format capable of being shared with other providers across more than one health care organization. EHRs are built to share information with other health care providers and organizations – such as laboratories, specialists, medical imaging facilities, pharmacies, emergency facilities, and school and workplace clinics – so they contain information from all clinicians involved in a patient’s care.”
As you can imagine, EHR has come a long way to automate the back-office administration of healthcare, but what about the patient? Or more specifically, the patient’s care journey?
Automating The Patient Care Journey
The ultimate question for delivering on the promise of digital healthcare rests with administrators and why they should make patient information a priority when there are compliance issues like HIPAA to contend with? The simple answer is that digital healthcare requires healthy data and the only way to get healthy data is to look to the patient care journey more holistically. HeralthManagement.org offers 7 steps to the perfect patient care journey:
- “Get the leadership team on board and clarify roles
- Find out what your patients think
- Find out what your staff think
- Map the current patient information journey and identify gaps
- Identify and make improvements
- Evaluate the impact of changes made
- Benchmark, review and maintain patient involvement in implementation and change”
The key to success with automating the patient care journey to to look at it holistically and not as a series of silos with individual point solutions that won’t share data readily to identify gaps in order to identify and make improvements.
Delivering On The Promise Of Digital Healthcare
While the reality of a tricorder is still a way off, the reality of automating more than just back office healthcare administration and achieving an automated and interactive patient care journey is definitely viable today.
Noteworth’s comprehensive care delivery system allows integration and optimization with your EMR, and it can replace multiple remote offerings under one platform, reducing the need for multiple reporting overlaps. On top of which, it allows for a “walking diagnosis” and tracking of symptoms with Patient Reported Outcomes and Adherence to Care Plan, including Medication Management and RPM which allows for proactive care. Noteworth enriches the ambulatory patient experience and allows clinicians to practice at the top of their licenses by easily and effectively producing and managing the data that confirms superior clinical outcomes, reducing cost of care and improving patient safety and satisfaction.
Bottomline is that by creating an empowerment model which makes the patient feel like they are actively involved in their own care with a feedback loop (and not just something else to do), you set an entirely new bar for healthcare delivery. Now is the time to see for yourself how you can provide unrivaled confirmation of superior clinical outcomes, reduce cost of care and improve patient safety and satisfaction by enriching the patient experience and allowing clinicians to practice at the top of their licenses or better yet, request a demo today.