It is no secret that healthcare is ripe to be reformed for the modern era. While billions of dollars in investments have been made in the administration of healthcare IT (EMR, ERP, CRM…), both the patient and provider experiences are hindered by fragmented point solutions. None of this has yielded an impact on the delivery of care and patient care still looks the same as it did in 1980. So, it is no surprise that we seem to be moving into the age of digital healthcare.
Age of Digital Health
As a citizen of the digital age, we have come to expect two-way communication digitally to most, if not all, of our daily personal and professional requirements. While email and the rise of mobile phone access has become ubiquitous, the availability of new apps has proliferated into areas that historically have been reserved for personal interactions. One of the most impact areas in these times of COVID-19 is the healthcare arena and more specifically, the rise of digital healthcare. The US Food and Drug Administration (FDA) offers this as a description of digital health: