One size does not fit all in any industry, despite what the clothing industry would like you to believe. This is especially true when it comes to the healthcare industry and the myriad of healthcare provider types targeting specific patient care journeys from brain surgery and cancer treatment to chronic care and general wellness. More often than not, there is also a large overlap of need on the part of the patient to cross these categories and healthcare service providers.

Healthcare providers are grappling with the task of scaling digital care delivery operations for ambulatory patients in response to the cost dynamics of effectively treating large populations with limited resources, especially in a post-COVID-19 world. At the heart of this challenge is how to secure, aggregate, analyze and put all of the data necessary to make proactive decisions on patient care and diagnoses.

All too often we are faced with a crisis of expectation when it comes to how fast and how effective digital automation can have an impact on an industry. The reality of existing technology innovations, resource availability, and government regulations usually falls well short of the desire and promise of an ideal state. This is especially true when it comes to the state of healthcare today.